Loading... Please wait...
You can visit us at:
Bowness Shop
Bowness

Old Midland Bank Building
St Martin’s Square
Bowness-on-Windermere
LA23 3EF

Telephone Icon+44(0)15394 88115
Map IconFind us on the map

Hawkshead Shop
Hawkshead

The Square
Hawkshead
LA22 0NZ

Telephone Icon+44(0)15394 36003
Map IconFind us on the map

Keswick Shop
Keswick

17 Lake Road
Keswick
CA12 5BS

Telephone Icon+44(0)17687 75189
Map IconFind us on the map

Pooley Bridge Shop
Pooley Bridge

Finkle Street
Pooley Bridge
CA10 2NW

Telephone Icon+44(0)17684 86135
Map IconFind us on the map

Ravenglass Shop
Ravenglass

Ravenglass and Eskdale Railway
Ravenglass
CA18 1SW

Telephone Icon+44(0)1229 717171
Map IconFind us on the map

Shipping & Returns

Shipping

We reserve the right to cancel any order for any reason, with a full refund to the customer.

We deliver your order as soon as possible. We will normally process your order within seven standard working days. Providing your items are in stock, your order should arrive within ten working days to addresses within the UK.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


 

Follow us on

Follow us on Twitter Follow us on Facebook Follow us on Pintrest Follow us on Google Plus

Newsletter